CANCELLATION POLICY

To cancel or reschedule an appointment please contact justin@downingandgrove.com at least 48 hours prior to your appointment. Cancellations within 48 hours will be charged a fee of at least 50% of the total service and up to the full service price. Example: Appointment for Friday @ 2pm must be cancelled prior to 2 pm on Wednesday.

 

TREATMENTS & PRODUCTS

For successful treatment of skin conditions, you will be prescribed a homecare regimen to follow on a daily basis. This supports the renewal process at home, before and after treatments, while minimizing side effects and reactions. Patch tests can be requested at no charge. Purchasing products direct through Downing and Grove ensures quality and freshness of products direct from the manufacturer. All product lines sold by Downing and Grove are produced by FDA registered labs and guaranteed shelf stable (see labels for date of product expiration). 

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MEMBERSHIP

Membership includes discounts on services and products. Clients must pre-book or request appointments online according to their individually prescribed treatment plan every 1-6 weeks. If a client cannot commit to a treatment every 1-6 weeks they can still book an appointment but will not receive the special rate for that treatment. 

For more information and details please email justin@downingandgrove.com